Service Desk & Project Sync — Setup Guide

1. Install (if you haven't already)

Not installed yet? Install on GitHub and choose the repositories it can access, then head to desk.woden-ai.com and sign in with the GitHub account that installed it.

2. Configure in Settings

Work through Settings in this order:

1. Branding & portal URL — display name, logo initials, and your personalised URL slug (e.g. /acme/portal).
2. Estimation unit — hours, days, or story points (drives the dashboard's delivery metrics).
3. Team — invite admins and agents by GitHub login; scope agents to service desk and/or development.
4. Projects — classify each GitHub Project as service desk and/or development, pick the desk destination project, and on development boards mark the Done and Active Status columns so delivery reporting (throughput, cycle time, estimate split) is accurate.
5. Repositories — choose which connected repos are in scope.
6. Knowledge base & Release notes — publish markdown from a repo (pick files or auto-publish a folder).
7. Intake form — build the customer ticket form and map select options to GitHub labels.
8. End users — invite customers by email.
9. SLA policy — first-response and resolution targets, business hours, and the label→priority map.

3. Invite & test

Invite your team by GitHub login, and share the personalised sign-in link with your customers (/<your-slug>/login/support). Raise a live test ticket and confirm it lands in the right repository, project, and board column.

Customer sign-in

Customers sign in with email/password (via Microsoft Entra External ID) or Google, and are matched to their invited email — no GitHub account required for the local/social options. Authentication is handled by Azure Static Web Apps with Entra External ID as the customer identity provider; configure each provider's client id/secret in your Static Web App settings.

Connect your AI (optional)

Each user can connect their own AI tool — Claude or ChatGPT — to read and write their Service Desk notes. Open Integrations in the portal and paste the Connector URL and OAuth Client ID shown there into your AI tool, then sign in with secure OAuth (Microsoft Entra External ID). It reads your private and shared notes (never locked notes), can create private notes and edit ones you authored, and never deletes. No Woden AI model runs on your data — it uses the tool you connect. Available on every plan, opt-in, and revocable anytime.

Plans

Every feature — including custom branding — is available on every plan. Paid tiers differ only by the limits.

Next steps

Open your Service Desk · Install on GitHub · Product overview